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Message From Our CEO,
Charles McLister
 

Since joining Fairmount Behavioral Health System last October, I have been welcomed by my colleagues and have witnessed exceptional behavioral health care, making my arrival an extremely rewarding experience. I am grateful to all of our stakeholders, especially the employees, for receiving me with such kindness and cooperation.

Thus far in 2010, our employees and patients have seen many changes and a number of significant improvements. By both internal and external measures, we are delivering on our promise to be more accessible, more accountable, highly transparent, and exceptionally organized. Internally, 2010 is on track to be a record year for patient admissions. In fact, this year, we have treated more child/adolescent and chemically dependent patients than ever before. Operationally, our monthly performance indicators tell us that many of our key patient safety indicators, such as the use of emergency restraint, the employment of safe staffing levels, and the number of patient crisis episodes, are showing extremely favorable results. Furthermore, we have successfully reorganized our management structure, thus empowering our leaders. We have required and achieved a high degree of managerial presence, especially on evenings and weekends. All of the measures and initiatives are producing a more successful stay for our patients and a better workplace for our employees.

Externally, the hospital has completed a number of successful audits and surveys, including examinations by payers, licensing officials, and accreditation bodies. In May, we underwent two simultaneous three-year surveys: both The Joint Commission and the Center for Medicare/Medicaid Services (CMS) visited us in the same week. In both cases, we had highly successful reviews. In fact, after speaking with our staff and patients and observing our services, our surveyors noted that we “far exceeded the standard for active patient care,” and that our employees and physicians were “maintaining the excellent tradition of Philadelphia medicine.” In short, we received full Joint Commission accreditation and full CMS certification and our staff should be proud of this external affirmation of their service.

We have many great things planned for the second half of 2010, and we are all excited to get under way. We are currently in our first “Summer of Excellence,” a Service Excellence initiative designed to improve our teamwork, our workplace pride, and to improve one of the most important measures of our success, patient observations (our goal is to be 100% compliant, regardless of the circumstances). Last spring, we launched an improved employee orientation program, and to follow that, this fall we will finalize our nursing and psychiatric technician mentoring program. In addition, by the end of this year, we will have expanded our child adolescent services by 32 beds, our CD rehabilitation services by 22, and launch new detoxification services for opiate users. Moreover, we also plan to renovate our existing patient livings spaces (both in the adult and child/adolescent acute units) and to update the environment in many of the hospital’s common areas.

Finally, by the end of this year, we will re-visit our mission and visions statements, so as to better focus on patient care and better partner with our community. In addition, we will officially adopt a set of principles and drivers that will guide our conduct, in both good times and bad. These changes will help us to keep focused on the right things: patient care, community partnership, and employee engagement. I look forward to our future.

Hope is here.

Sincerely,

Charles S. Mclister
Chief Executive Officer
Fairmount Behavioral Health System